Refund Policy

Last updated: 2/22/2026

1. Refund Eligibility

We offer refunds under the following circumstances:

• Service unavailability due to technical issues
• Billing errors or duplicate charges
• Cancellation within 14 days of subscription start (for new customers)

2. Refund Process

To request a refund:

• Contact our support team through the Contact page
• Provide your account details and reason for refund
• Allow up to 5-7 business days for processing

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial month/unused subscription time
• Add-on services once utilized
• Custom development or setup fees

4. Payment Method

Refunds will be credited to the original payment method used for the purchase within 5-7 business days.

5. Cancellation Policy

You may cancel your subscription at any time. However, we do not provide refunds for partial months or unused subscription time.

6. Contact Information

For refund requests or questions about our refund policy, please contact our support team at info@xscade.com